Privacy Policy

Effective Date: December 9, 2025
Last Updated: December 9, 2025

PAIGOS (“Paigos,” “we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, share, store, and retain your personal information, as well as your rights regarding that information and how to contact us with questions or concerns.

When we offer goods or services to individuals in the European Economic Area (EEA), we are subject to the EU General Data Protection Regulation (GDPR). For California residents, we are subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Key Definitions

  • Personal Information: Any information relating to an identified or identifiable individual.

  • Sensitive Personal Information: Includes Social Security numbers, government IDs, financial credentials, precise geolocation, health data, biometric data, racial or ethnic origin, religious beliefs, union membership, sexual orientation, and similar protected data.

  • Special Category Personal Information (GDPR): Includes racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, health information, or sexual orientation.

  • Biometric Information: Physiological, biological, or behavioral characteristics used to establish identity (e.g., fingerprints, facial recognition, voiceprints).

Personal Information We Collect

We may collect the following categories of personal information:

Identifiers

  • Name

  • Date of birth

  • Email address

  • Account credentials

Note: Vendors may request passport or ID information through PAIGOS messaging, but PAIGOS does not store passport or ID data.

Account & Financial Information

  • Login credentials

  • Payment-related identifiers (processed through third-party providers)

Commercial Information

  • Travel packages purchased, viewed, or considered

  • Transaction history on PAIGOS

Inferences

  • Travel preferences and interests

Categories We Do Not Collect

  • Biometric data

  • Precise geolocation

  • Health or genetic data

  • Employment or education records

  • Audio or visual recordings

If you do not provide the required personal information, we may be unable to provide certain services.

How We Collect Personal Information

We collect information from the following sources:

  • You directly (website, email, phone, text)

  • Third parties with your consent (e.g., banks, payment processors)

  • Advertising networks

  • Internet service providers

  • Analytics providers

  • Social media platforms

  • Cookies and tracking technologies

  • Publicly available sources

How and Why We Use Your Personal Information

We use personal information only when legally permitted, including to:

  • Provide products and services

  • Perform contractual obligations

  • Prevent fraud and unauthorized access

  • Comply with legal and regulatory requirements

  • Improve platform efficiency and quality

  • Communicate with users about services and updates

  • Conduct analytics and internal reporting

Marketing Communications

We may send promotional communications based on legitimate interest. You may opt out at any time by:

  • Emailing admin@paigos.com

  • Clicking “unsubscribe” in emails

  • Replying “STOP” to text messages

We do not sell personal information for third-party marketing purposes.

Who We Share Personal Information With

We may share information with:

  • PAIGOS affiliates

  • Payment processors

  • Technology and hosting providers

  • Marketing and analytics partners

  • Approved third parties you authorize

  • Vendors and suppliers

  • Banks, insurers, and auditors

  • Artificial intelligence tools used for platform operations

  • Legal or regulatory authorities, when required

All service providers are contractually required to protect your information.

Personal Information Sold or Shared (Last 12 Months)

PAIGOS may have sold or shared the following categories:

  • Identifiers

  • Commercial information

  • Internet activity

  • Inferences

Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

Retention periods vary by data type.

California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what personal information we collect

  • Access personal information

  • Request deletion

  • Request correction

  • Opt out of sale or sharing

  • Limit use of sensitive personal information

  • Be free from retaliation

Opt-Out Links

  • Do Not Sell or Share My Personal Information: Email admin@paigos.com

  • Limit the Use of My Sensitive Personal Information: Email admin@paigos.com

EEA & UK Privacy Rights (GDPR)

EEA users have the right to:

  • Be informed

  • Access data

  • Correct data

  • Delete data

  • Restrict processing

  • Data portability

  • Object to processing

  • Avoid automated decision-making

International Data Transfers

Your data may be transferred outside the EEA. We apply appropriate safeguards to protect your information in compliance with GDPR.

Security Measures

We use appropriate technical and organizational safeguards to protect personal information and respond promptly to any data breach as required by law.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website.

Contact Us

If you have questions or requests regarding this Privacy Policy:

Email: admin@paigos.com

If you need this policy in an alternative format (large print, audio, etc.), please contact us.